Terms of service

AmeriKiwi helps customers in New Zealand buy products from US retailers. You submit a product request, we review whether we can take it on, send you an itemised quote in New Zealand dollars, purchase the approved item after payment clears, receive it in the United States where applicable, and arrange international shipping to your New Zealand delivery address.

AmeriKiwi is an independent purchasing and forwarding service. We are not the US retailer, the manufacturer, a customs broker, a freight carrier or an authorised dealer for any brand unless we expressly say otherwise.

• You must provide accurate account, contact, product, quantity, size, variant and delivery information.
• You are responsible for activity on your account and for keeping your sign-in details secure.
• AmeriKiwi currently supports delivery to New Zealand addresses only.
• We may refuse, pause or cancel a request where we suspect fraud, account misuse, unlawful activity, restricted goods, unsafe delivery information, or a request outside our operational capability.

A request is an invitation for us to review and quote, not an acceptance of the order. Our software may screen product names, URLs, notes and categories for restricted-product signals, but that screening is preliminary. A person at AmeriKiwi decides whether a request can proceed to quote.

If we need more information, we may ask for clarification. If we decline a request, we will give a plain-English reason where we can.

• Quotes are itemised in New Zealand dollars and may include product cost, US domestic shipping, US sales tax, AmeriKiwi service fee, international shipping, NZ delivery, estimated duty/GST and other clearly labelled charges.
• A sent quote records the USD/NZD exchange rate used and the date and time it expires.
• The quote validity period is set in the application settings at the time the quote is sent. Expired quotes cannot be paid and must be re-quoted.
• Some lines, especially international freight and duty/GST, may be estimates because final amounts can depend on measured parcel size, weight and border assessment.
• A quote is based on the retailer price, availability, shipping and tax information available when we prepare it.

If the retailer price, availability, US shipping, US tax or another material input changes before we buy the product, we may ask you to approve a revised quote or refund the amount paid for the affected request. We will not charge you more than the quoted total without your agreement.

You do not pay when you submit a request. If you accept a quote, payment is handled through our configured payment provider. AmeriKiwi does not store your full card details. We do not purchase the item until payment has cleared and the request has moved to the purchase stage.

Payment of a quote authorises AmeriKiwi to purchase the quoted product or products and arrange the related receiving, shipping and delivery services described in that quote.

You may give us a specific retailer link or describe what you want us to source. Where our system or team identifies the identical product from another reputable US supplier, we may use that supplier if it matches the approved product details. Any customer share of a verified sourcing saving is shown as its own quote line.

We will not substitute a materially different product, size, colour, condition, model or variant after quote acceptance without appropriate customer approval. If an approved product can no longer be bought, we may ask you to approve a replacement, re-quote, cancel the affected item, or refund what can be refunded.

• Before payment, you can decline a quote and no cancellation is needed.
• After payment but before AmeriKiwi purchases the product, contact us promptly. If we can stop the purchase, we will refund the recoverable amount.
• After AmeriKiwi has purchased the product, cancellation depends on the retailer, carrier and payment-provider rules that apply to the order.
• Retailer cancellations, refunds and returns are subject to the retailer's own policies and timeframes.
• If a refund is available from a retailer, carrier or other provider, we will pass on the recoverable amount after any unrecoverable third-party charges.

We have not set fixed cancellation fees, storage fees or refund percentages in the application. Where a request needs to be unwound, we will explain what has already been committed and what can still be recovered.

If a US retailer sends the wrong item, a damaged item, an incomplete order or a product that appears defective before it leaves the United States, we will record the issue and work with the retailer where practical. Retailer remedies may be limited by their own return windows and policies.

If the problem was caused by AmeriKiwi, for example we bought the wrong approved item or sent the parcel to the wrong address because of our error, we will work with you to put it right. If the problem was caused by incorrect information you supplied, retailer conduct, customs action, carrier handling or circumstances outside our reasonable control, our ability to remedy it may depend on what can be recovered from the relevant third party.

International shipping, customs clearance and local delivery are described in our shipping policy. Delivery dates are estimates, not guarantees. You are responsible for providing a complete and accurate New Zealand delivery address and for being available to receive or collect a parcel where a courier requires it.

Duty, GST, import charges, inspection costs and customs or biosecurity decisions are set by border agencies, not by AmeriKiwi. Unless a quote expressly states otherwise, duty, GST and customs-related amounts shown before border assessment are estimates.

Some products cannot be accepted, and some require manual review before we decide whether to quote. Being able to buy something in the United States does not mean it can lawfully or practically be imported into New Zealand or carried by our freight partners. You must describe products accurately and tell us about anything relevant to import, safety or carrier handling.

You may use AmeriKiwi for lawful personal or business purchasing requests. You must not misuse the site, attempt to access another customer’s account or request, interfere with our systems, submit malicious content, scrape the service at scale, or use AmeriKiwi to evade laws, sanctions, retailer rules or carrier restrictions.

AmeriKiwi’s website content, branding, interface and software are owned by AmeriKiwi or our licensors. Retailer and product names, images and trademarks belong to their respective owners.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under New Zealand law that cannot legally be excluded, restricted or modified, including rights that may apply under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

To the extent the law allows, AmeriKiwi is not responsible for indirect loss, loss of profit, loss of opportunity, or loss caused by US retailers, manufacturers, customs or biosecurity agencies, payment providers, carriers, incorrect customer information, or events outside our reasonable control. This does not limit our responsibility for our own failure to provide services with reasonable care and skill where the law requires that.

We may update these terms from time to time. The version that applies to a paid request is the version published when you accepted and paid the quote, unless a change is required by law or is more favourable to you.

These terms are governed by New Zealand law. For questions or support, contact support@theamerikiwi.com.